Frequently Asked Questions
In each of our product descriptions you will find one of three of the following production lead times...
Ready to Ship // please allow 1 - 2 business days from date of purchase for production turnaround plus shipping time of 1 - 4 days.
Quick Ship // please allow 5 - 7 business days from date of purchase for production turnaround plus shipping time of 1 - 4 days.
Made to Order // please allow 2 - 3 weeks from date of purchase for production turnaround plus shipping time of 1 - 4 days.
It is our standard that pillow inserts are to be 2-4 inches larger than the pillow cover, this creates a more full look and gives you the perfect pillow chop. Please see our size chart below for recommended insert sizing ::
Lumbar Pillows ::
12” X 18” cover // 14” X 20” insert
14” X 24” cover // 16” X 26” insert
14” X 30” cover // 16” X 32” insert
14” X 48” cover // 16” X 50” insert
15” X 22” cover // 17” X 24” insert
Square Pillows ::
18” X 18” cover // 20” X 20” insert
20” X 20” cover // 22” X 22” insert
22” X 22” cover // 24” X 24” insert
24” X 24” cover // 27” X 27” insert
26” X 26” cover // 30” X 30” insert
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The content of our pillow inserts are 95/5 feather/down.
No, our inserts are sold solely to customers who purchase covers from our online and/or Etsy store so that they may complete their purchase.
Please see individual product listing for specific care instructions.
Yes, if you see something on our site that you would like to customize please email firstname.lastname@example.org
Yes, for all COM orders please email email@example.com and we will send you our COM guide and information regarding our process.
Backorder simply means the fabric is not currently in stock but more yardage has been ordered and will be available again at a later date.
Yes, you can still purchase an item that is on backorder and we highly recommend doing so. Most of our backorders are due to increased demand and popularity, therefore placing a backorder will ensure that your order will be fulfilled within 1-2 business days of fabric being received at our workroom.
To receive an ETA on when the fabric will be back in stock, email us at firstname.lastname@example.org and someone from our team will get back to you asap!
Each velvet collection provides different colors, textures, and styles to each space. See our FABRIC GUIDE for more information.
Please see our RETURNS & EXCHANGES guide for more information.
It is common and standard in the textile industry for dye lots to change slightly from fabric bolt to fabric bolt. To ensure consistency with dye lots please purchase what you’re needing of a specific product/colorway all at once, not separately or over time.
We can not guarantee that if orders are placed separately or over time that they will be consistent dye lots. This potential inconsistency does not quality as a reason for a return/ exchange.
Yes! We offer payment plans through Sezzle, no interest for 4 payments overtime. You can find the Sezzle payment option on each of the listings and at checkout!
Please see our DISPLAY GUIDE for size recommendations.
Please note that the most returned size is the 18” X 18” - customers do not realize the small scale of this size. We typically ALWAYS suggest the 22” X 22” size for sofas.